采(cai)購經常抱怨客(ke)戶(hu)指定的供(gong)應商很(hen)牛逼，不配合(he)，不服(fu)管(guan)。在品質(zhi)交期(qi)、服(fu)務成本、責任(ren)及技術方面經常出問題，但本質(zhi)上是采(cai)購，不知道(dao)怎么(me)管(guan)，不愿(yuan)管(guan)，不想管(guan)、不會管(guan)的問題，做好三個事(shi)有效管(guan)理(li)客(ke)戶(hu)，指定供(gong)應商。
1、是事先(xian)聲明(ming)。責(ze)任(ren)在(zai)與(yu)客戶(hu)(hu)簽(qian)(qian)訂買賣合(he)同(tong)時，要(yao)(yao)事先(xian)聲明(ming)責(ze)任(ren)明(ming)確客戶(hu)(hu)指定供(gong)(gong)(gong)應(ying)(ying)商在(zai)價格(ge)、質量(liang)、交(jiao)期、服務(wu)等方面(mian)的(de)(de)責(ze)任(ren)范圍，并在(zai)合(he)同(tong)里面(mian)注(zhu)明(ming)。一旦(dan)客戶(hu)(hu)指定的(de)(de)供(gong)(gong)(gong)應(ying)(ying)商出現問題，客戶(hu)(hu)需要(yao)(yao)承擔責(ze)任(ren)的(de)(de)條款在(zai)與(yu)供(gong)(gong)(gong)應(ying)(ying)商簽(qian)(qian)訂合(he)作(zuo)(zuo)合(he)同(tong)與(yu)協議(yi)時，要(yao)(yao)求(qiu)客戶(hu)(hu)作(zuo)(zuo)為見證。同(tong)時要(yao)(yao)弄清楚(chu)客戶(hu)(hu)指定的(de)(de)理由，提供(gong)(gong)(gong)替代(dai)供(gong)(gong)(gong)應(ying)(ying)商給客戶(hu)(hu)，或者要(yao)(yao)求(qiu)客戶(hu)(hu)提供(gong)(gong)(gong)其(qi)他(ta)供(gong)(gong)(gong)應(ying)(ying)商。
2、是事(shi)中嚴格(ge)管(guan)理。在合同履行過(guo)程中，嚴格(ge)供(gong)應(ying)(ying)(ying)商(shang)流程管(guan)理，對客戶(hu)指定(ding)供(gong)應(ying)(ying)(ying)商(shang)一視同仁，嚴格(ge)執行供(gong)應(ying)(ying)(ying)商(shang)管(guan)理辦法，嚴格(ge)進行供(gong)應(ying)(ying)(ying)商(shang)評(ping)估。對指定(ding)供(gong)應(ying)(ying)(ying)商(shang)在價格(ge)、質量、交期、服務等方面建立詳細的量化數(shu)據(ju)，以做到有據(ju)可查，并形成指定(ding)供(gong)應(ying)(ying)(ying)商(shang)評(ping)價通告客戶(hu)。
3、是事(shi)后整改(gai)(gai)替(ti)換。對于有缺(que)陷(xian)的(de)供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)提出(chu)整改(gai)(gai)要(yao)(yao)(yao)求，并設定(ding)(ding)整改(gai)(gai)期限(xian)，必要(yao)(yao)(yao)時給供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)一些可(ke)操作的(de)整改(gai)(gai)建議(yi)。對不合(he)格供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)，如果供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)不配合(he)，改(gai)(gai)善或改(gai)(gai)善無效(xiao)，可(ke)以協同客戶一同去供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)現場(chang)解決，或與(yu)供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)進(jin)行必要(yao)(yao)(yao)的(de)談(tan)判，也可(ke)以向客戶建議(yi)停止指定(ding)(ding)推薦替(ti)代供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)。與(yu)客戶協商(shang)(shang)，改(gai)(gai)變(bian)合(he)作模式(shi)，由客戶直(zhi)接管理。供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)要(yao)(yao)(yao)注意客戶與(yu)指定(ding)(ding)供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)之間存在的(de)人際關系、利益輸送(song)、股(gu)權等方面的(de)關系帶來的(de)風險。做好(hao)這三個事(shi)，至少將客戶指定(ding)(ding)的(de)供(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)管理做到(dao)可(ke)控范圍內。
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