如何(he)讓員工“以廠(chang)為家”？
新年剛過(guo)，媒體(ti)鋪天(tian)(tian)(tian)蓋(gai)地報道珠(zhu)三角各地出現(xian)民工(gong)(gong)荒，僅廣東一地缺(que)口(kou)就有200萬人，許多企業出現(xian)了(le)有單沒人做的(de)現(xian)象。本人服務的(de)企業也是人心浮動，新人招不來(lai)，老(lao)(lao)人有的(de)卻想走，這可急壞(huai)了(le)老(lao)(lao)板和企業的(de)人事經(jing)理。眼(yan)看客(ke)戶貨期一天(tian)(tian)(tian)天(tian)(tian)(tian)臨近(jin)，卻缺(que)少人手，怎么(me)辦(ban)？如(ru)(ru)何留住老(lao)(lao)員工(gong)(gong)？如(ru)(ru)何招到新人員？如(ru)(ru)何真(zhen)正讓員工(gong)(gong)“以廠為家(jia)”？
一、薪酬福利是基礎
人(ren)是(shi)經濟動(dong)物，許多打工(gong)(gong)(gong)(gong)者千里迢迢出來(lai)打工(gong)(gong)(gong)(gong)，就是(shi)為(wei)了改善生(sheng)活(huo)尋求發(fa)展，所以企(qi)(qi)業的(de)(de)(de)(de)(de)薪(xin)酬福(fu)利往(wang)往(wang)是(shi)吸引新員工(gong)(gong)(gong)(gong)留住老員工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)基礎。遺憾的(de)(de)(de)(de)(de)是(shi)，大多珠三角(jiao)民營企(qi)(qi)業老板在(zai)員工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)資相對于長三角(jiao)和(he)內(nei)地部分省份(fen)來(lai)說已缺(que)少明顯優(you)勢的(de)(de)(de)(de)(de)情況下(xia)(xia)還常常壓著員工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)資兩個月(yue)左右(you)才發(fa)，并且普遍缺(que)少社保、缺(que)少正常的(de)(de)(de)(de)(de)節假日休息、缺(que)少技能(neng)(neng)培(pei)訓(xun)，雖然(ran)老板們每天都在(zai)要求員工(gong)(gong)(gong)(gong)“以廠為(wei)家”，但(dan)如果是(shi)糟糕(gao)的(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)作環境和(he)福(fu)利待遇，又如何讓(rang)員工(gong)(gong)(gong)(gong)做到“以廠為(wei)家”呢？當然(ran)，好的(de)(de)(de)(de)(de)企(qi)(qi)業就不一樣(yang)，我們曾(ceng)輔導過(guo)的(de)(de)(de)(de)(de)廣東ATL電器(qi)，經過(guo)七個月(yue)的(de)(de)(de)(de)(de)管(guan)理(li)變革建立企(qi)(qi)業精益化管(guan)理(li)模式，企(qi)(qi)業物耗(hao)下(xia)(xia)降(jiang)(jiang)、返工(gong)(gong)(gong)(gong)下(xia)(xia)降(jiang)(jiang)、產能(neng)(neng)提升、品質(zhi)改善，員工(gong)(gong)(gong)(gong)人(ren)均產值比調研(yan)時提高了3倍，在(zai)企(qi)(qi)業效(xiao)益提高的(de)(de)(de)(de)(de)前提下(xia)(xia)，老板大幅度提高員工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)福(fu)利待遇，使企(qi)(qi)業員工(gong)(gong)(gong)(gong)流失率從原來(lai)的(de)(de)(de)(de)(de)45%降(jiang)(jiang)低到變革后的(de)(de)(de)(de)(de)3.6%；只要人(ren)事(shi)經理(li)在(zai)廠門口(kou)貼(tie)一份(fen)招工(gong)(gong)(gong)(gong)啟(qi)事(shi)，就有許多人(ren)慕(mu)名而來(lai)排隊希(xi)望進(jin)企(qi)(qi)業打工(gong)(gong)(gong)(gong)！
二、競升機(ji)制(zhi)很(hen)關健(jian)
老板和人(ren)(ren)(ren)事經(jing)理都明白，企(qi)(qi)業(ye)(ye)招新(xin)(xin)人(ren)(ren)(ren)并不難，畢竟中(zhong)國有(you)8億農(nong)民(min)工(gong)，每年有(you)600萬大(da)學生(sheng)畢業(ye)(ye)，只(zhi)要隨便到(dao)人(ren)(ren)(ren)才(cai)市場去招聘一(yi)次，就能(neng)(neng)收回許多(duo)簡(jian)歷(li)，也能(neng)(neng)招到(dao)不少人(ren)(ren)(ren)才(cai)，問題(ti)是(shi)這些新(xin)(xin)人(ren)(ren)(ren)大(da)多(duo)干(gan)不了多(duo)久(jiu)就離(li)開了企(qi)(qi)業(ye)(ye)，如此反(fan)復，以(yi)至于企(qi)(qi)業(ye)(ye)仿佛總(zong)是(shi)缺(que)少人(ren)(ren)(ren)才(cai)。問題(ti)出在哪里？經(jing)專家們調研(yan)，新(xin)(xin)人(ren)(ren)(ren)進入企(qi)(qi)業(ye)(ye)工(gong)作然后又離(li)職的，因為薪資待遇方面原(yuan)因只(zhi)占30%，關健是(shi)企(qi)(qi)業(ye)(ye)是(shi)否有(you)良好(hao)的工(gong)作氛圍和競(jing)升機制！如果(guo)我們的企(qi)(qi)業(ye)(ye)內部拉幫結派(pai)搞小(xiao)團伙并形成一(yi)種庸人(ren)(ren)(ren)文(wen)化，部分既得利(li)益(yi)者(zhe)(zhe)又怎(zen)能(neng)(neng)容留有(you)技能(neng)(neng)的新(xin)(xin)人(ren)(ren)(ren)呢？如果(guo)在企(qi)(qi)業(ye)(ye)干(gan)好(hao)干(gan)壞一(yi)個樣(yang)，缺(que)少科學合理的競(jing)升機制和員工(gong)職業(ye)(ye)生(sheng)涯(ya)規劃，對(dui)于許多(duo)有(you)理想(xiang)有(you)才(cai)能(neng)(neng)的打(da)工(gong)者(zhe)(zhe)來說，他們怎(zen)么可能(neng)(neng)長(chang)期在你的企(qi)(qi)業(ye)(ye)默(mo)默(mo)無聞奉獻(xian)并“以(yi)廠為家”呢？
三、文體活動不可少
效益(yi)好的企業(ye)(ye)(ye)都(dou)很忙，老板忙，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)忙，每天加(jia)(jia)班(ban)加(jia)(jia)點(dian)，一(yi)個(ge)月只有(you)發(fa)薪(xin)的那(nei)天晚上可(ke)(ke)以不用加(jia)(jia)班(ban)讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)休(xiu)息，這可(ke)(ke)不行。許多(duo)老板雖(sui)然辛(xin)苦(ku)勞累，但(dan)上班(ban)時(shi)間(jian)比(bi)較(jiao)自(zi)由(you)，上午(wu)常(chang)常(chang)可(ke)(ke)以把十點(dian)十一(yi)點(dian)當(dang)作(zuo)是(shi)(shi)上班(ban)時(shi)間(jian)，晚上還可(ke)(ke)以出(chu)去“應酬”，偶爾還會(hui)出(chu)出(chu)差(cha)，一(yi)方(fang)(fang)面是(shi)(shi)忙于工(gong)(gong)(gong)作(zuo)結交客戶，另一(yi)方(fang)(fang)面是(shi)(shi)結交朋友游覽山河(he)，總(zong)之身心會(hui)有(you)放松的時(shi)候(hou)。而大(da)多(duo)數企業(ye)(ye)(ye)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)卻不同，他們(men)(men)工(gong)(gong)(gong)作(zuo)在偏辟的工(gong)(gong)(gong)業(ye)(ye)(ye)區廠房，每天十多(duo)個(ge)小(xiao)時(shi)對(dui)著(zhu)機器和噪音，過(guo)著(zhu)三點(dian)一(yi)線(xian)的生(sheng)(sheng)活(huo)，時(shi)間(jian)長了，難道不會(hui)產生(sheng)(sheng)一(yi)些“想法”？怎么辦？這就要靠(kao)我們(men)(men)的企業(ye)(ye)(ye)一(yi)方(fang)(fang)面須加(jia)(jia)強管理(li)提高效益(yi)，讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)有(you)適(shi)當(dang)的休(xiu)息時(shi)間(jian)；另外(wai)還要多(duo)舉辦一(yi)些文體活(huo)動(dong)豐富員(yuan)(yuan)(yuan)工(gong)(gong)(gong)的業(ye)(ye)(ye)余生(sheng)(sheng)活(huo)。我們(men)(men)在幫(bang)助企業(ye)(ye)(ye)導(dao)入精益(yi)管理(li)模式的時(shi)候(hou)，因為(wei)流程規范執行力提高前期管理(li)人員(yuan)(yuan)(yuan)和員(yuan)(yuan)(yuan)工(gong)(gong)(gong)壓力大(da)增(zeng)，所以特別注重文體活(huo)動(dong)，經常(chang)開辟一(yi)些戰場：如拔河(he)比(bi)賽、演講比(bi)賽、歌唱(chang)比(bi)賽、藍球賽、元旦(dan)（新年(nian)、中(zhong)秋）晚會(hui)、生(sheng)(sheng)日晚會(hui)……總(zong)之，你(ni)方(fang)(fang)唱(chang)罷(ba)我登(deng)場，充分挖掘員(yuan)(yuan)(yuan)工(gong)(gong)(gong)潛能，培養(yang)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)興(xing)趣，豐富員(yuan)(yuan)(yuan)工(gong)(gong)(gong)生(sheng)(sheng)活(huo)，讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)人人有(you)相(xiang)會(hui)成為(wei)主角，從而增(zeng)強企業(ye)(ye)(ye)凝(ning)聚(ju)力和員(yuan)(yuan)(yuan)工(gong)(gong)(gong)“以廠為(wei)家”的向心力！
四、特殊(shu)獎賞留人心
說到獎賞，我們通常想到的(de)(de)便(bian)是(shi)加薪(xin)、升職或是(shi)假期、紅(hong)包(bao)等(deng)等(deng)，總(zong)(zong)之都是(shi)一(yi)些物質上的(de)(de)東西，而很(hen)少有人想到，一(yi)封親(qin)筆信(xin)(xin)、一(yi)次優秀員(yuan)工(gong)(gong)評選、一(yi)次老(lao)板與(yu)員(yuan)工(gong)(gong)共(gong)進(jin)晚餐等(deng)等(deng)活動便(bian)是(shi)一(yi)份(fen)特別的(de)(de)獎勵。記得管理書籍上提過(guo)，擁有肯德基(ji)、必勝客等(deng)知名企業(ye)的(de)(de)美(mei)國百勝集團(tuan)總(zong)(zong)裁(cai)諾瓦克，為了調動員(yuan)工(gong)(gong)的(de)(de)積極性，親(qin)手給員(yuan)工(gong)(gong)寫過(guo)數千張(zhang)“感謝您”的(de)(de)信(xin)(xin)函，還有趣地在(zai)簽名后(hou)面畫上一(yi)張(zhang)笑臉。員(yuan)工(gong)(gong)接到這種信(xin)(xin)函時，往往高興萬(wan)分(fen)甚至淚(lei)流滿面，大家都把總(zong)(zong)裁(cai)的(de)(de)感謝信(xin)(xin)當作公(gong)司(si)的(de)(de)最高獎賞、當成最值(zhi)錢的(de)(de)“紅(hong)包(bao)”。
一(yi)(yi)封信竟(jing)然擁有(you)如(ru)此神奇的(de)(de)力量，一(yi)(yi)次優秀員(yuan)工(gong)(gong)評選、一(yi)(yi)次老板與員(yuan)工(gong)(gong)共進晚餐就更(geng)不(bu)用說了。細想之下并不(bu)令人意外，管理源于認同，對于生(sheng)活在(zai)企業(ye)(ye)最底層的(de)(de)員(yuan)工(gong)(gong)來(lai)說，傳統的(de)(de)以(yi)(yi)經濟手段為主的(de)(de)管理方法固然重要，但畢竟(jing)人的(de)(de)需求是(shi)多方面的(de)(de)，如(ru)果他們(men)真切地感受(shou)到(dao)了自己在(zai)企業(ye)(ye)被(bei)認同被(bei)尊重，他們(men)的(de)(de)才能、辛勞以(yi)(yi)及貢獻能得(de)到(dao)老板充分肯定，還有(you)什么比得(de)上這(zhe)些(xie)更(geng)令他們(men)感到(dao)自豪與驕傲的(de)(de)呢？他們(men)又怎能不(bu)在(zai)以(yi)(yi)后的(de)(de)工(gong)(gong)作中對公(gong)司盡(jin)心盡(jin)職、以(yi)(yi)廠(chang)為家(jia)呢？
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