哈(ha)佛大學調(diao)研顯示，員(yuan)(yuan)工(gong)(gong)滿(man)意(yi)(yi)度(du)提升會帶動(dong)客(ke)戶(hu)(hu)滿(man)意(yi)(yi)度(du)和(he)利(li)潤(run)增(zeng)長(chang)。員(yuan)(yuan)工(gong)(gong)對企(qi)業(ye)滿(man)意(yi)(yi)度(du)影(ying)響企(qi)業(ye)留才和(he)引(yin)才，提升員(yuan)(yuan)工(gong)(gong)滿(man)意(yi)(yi)度(du)和(he)忠誠度(du)至關重(zhong)要(yao)，這需要(yao)內部(bu)客(ke)戶(hu)(hu)思(si)維，即(ji)員(yuan)(yuan)工(gong)(gong)第一(yi)、客(ke)戶(hu)(hu)第二(er)。以海底(di)撈為例，其優質服(fu)務源于良好的(de)(de)員(yuan)(yuan)工(gong)(gong)待遇(yu)。創業(ye)時(shi)創始人就(jiu)認為餐(can)飲行業(ye)服(fu)務取勝(sheng)關鍵(jian)在(zai)于抓住員(yuan)(yuan)工(gong)(gong)這一(yi)關鍵(jian)客(ke)戶(hu)(hu)。海底(di)撈員(yuan)(yuan)工(gong)(gong)秉持遇(yu)到困難(nan)店(dian)長(chang)和(he)經(jing)理會及時(shi)幫助的(de)(de)理念，店(dian)長(chang)和(he)經(jing)理常在(zai)餐(can)廳一(yi)線(xian)。
每(mei)月店(dian)長經理(li)還有特殊任務，去員(yuan)工(gong)(gong)(gong)(gong)(gong)宿舍(she)生(sheng)活三天以(yi)改(gai)善員(yuan)工(gong)(gong)(gong)(gong)(gong)衣(yi)食(shi)住行。海底撈工(gong)(gong)(gong)(gong)(gong)資(zi)中上(shang)(shang)，隱性福(fu)利多，如提供(gong)離公(gong)(gong)司(si)(si)不遠的公(gong)(gong)寓(yu)及(ji) 24 小時熱水、空調、可上(shang)(shang)網電腦等(deng)。其許多細(xi)節服務如眼鏡(jing)布、包(bao)丹(dan)袋(dai)等(deng)創(chuang)意都來自員(yuan)工(gong)(gong)(gong)(gong)(gong)，公(gong)(gong)司(si)(si)重視員(yuan)工(gong)(gong)(gong)(gong)(gong)創(chuang)意，其他店(dian)使用包(bao)丹(dan)袋(dai)時會給提出創(chuang)意的員(yuan)工(gong)(gong)(gong)(gong)(gong)付費。在海底撈管理(li)者看(kan)來，員(yuan)工(gong)(gong)(gong)(gong)(gong)離客戶(hu)最近，公(gong)(gong)司(si)(si)先服務好員(yuan)工(gong)(gong)(gong)(gong)(gong)才能服務好客戶(hu)。
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