員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效(xiao)(xiao)(xiao)(xiao)不(bu)(bu)(bu)(bu)好責(ze)任在(zai)(zai)(zai)誰呢？大(da)多數(shu)管(guan)(guan)理(li)者(zhe)(zhe)認為是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)問題(ti)。經實際研究調研，影響員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效(xiao)(xiao)(xiao)(xiao)的(de)(de)(de)(de)原因(yin) 75%來自環境因(yin)素，25%才(cai)是(shi)(shi)個(ge)人因(yin)素。不(bu)(bu)(bu)(bu)知道這個(ge)數(shu)據對于關注績(ji)效(xiao)(xiao)(xiao)(xiao)提(ti)升的(de)(de)(de)(de)管(guan)(guan)理(li)者(zhe)(zhe)有沒(mei)有一(yi)點(dian)提(ti)示！誰偷(tou)走了員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)的(de)(de)(de)(de)績(ji)效(xiao)(xiao)(xiao)(xiao)，任務有沒(mei)有完成(cheng)，責(ze)任是(shi)(shi)在(zai)(zai)(zai)誰呢，是(shi)(shi)在(zai)(zai)(zai)管(guan)(guan)理(li)者(zhe)(zhe)還是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)呢，誰呢不(bu)(bu)(bu)(bu)少管(guan)(guan)理(li)者(zhe)(zhe)認為責(ze)任在(zai)(zai)(zai)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)沒(mei)有全力以赴(fu)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)作(zuo)不(bu)(bu)(bu)(bu)積極，執(zhi)行力差，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)能力不(bu)(bu)(bu)(bu)夠等等。理(li)由是(shi)(shi)一(yi)大(da)筐的(de)(de)(de)(de)，要為團隊的(de)(de)(de)(de)績(ji)效(xiao)(xiao)(xiao)(xiao)負責(ze)，恰恰應當是(shi)(shi)管(guan)(guan)理(li)者(zhe)(zhe)。而(er)團隊績(ji)效(xiao)(xiao)(xiao)(xiao)是(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)績(ji)效(xiao)(xiao)(xiao)(xiao)之(zhi)和(he)，管(guan)(guan)理(li)者(zhe)(zhe)的(de)(de)(de)(de)責(ze)任，就是(shi)(shi)要幫(bang)助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)達成(cheng)績(ji)效(xiao)(xiao)(xiao)(xiao)目標(biao)。所以我(wo)們說強將(jiang)手(shou)下無弱兵(bing)，兵(bing)熊一(yi)個(ge)，將(jiang)熊一(yi)窩(wo)，管(guan)(guan)理(li)者(zhe)(zhe)需要幫(bang)助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)完成(cheng)工(gong)(gong)(gong)(gong)作(zuo)，而(er)不(bu)(bu)(bu)(bu)是(shi)(shi)替(ti)他完成(cheng)工(gong)(gong)(gong)(gong)作(zuo)。更(geng)不(bu)(bu)(bu)(bu)是(shi)(shi)天(tian)天(tian)的(de)(de)(de)(de)打壓和(he)批評，壓著(zhu)人工(gong)(gong)(gong)(gong)作(zuo)。在(zai)(zai)(zai)提(ti)升員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)和(he)團隊績(ji)效(xiao)(xiao)(xiao)(xiao)中，管(guan)(guan)理(li)者(zhe)(zhe)到底能夠做什么(me)呢。
人力績效(xiao)(xiao)(xiao)之父托馬斯吉(ji)爾伯特總結出，影響員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)績效(xiao)(xiao)(xiao)有 6 個層面的(de)(de)(de)(de)(de)類別(bie)，根據(ju)迪(di)恩博士的(de)(de)(de)(de)(de)調研，他在(zai)全球范圍內(nei)做的(de)(de)(de)(de)(de)調查(cha)，70%到(dao) 80%被調查(cha)對(dui)象認為(wei)環(huan)(huan)(huan)境(jing)因(yin)(yin)(yin)素(su)是(shi)(shi)(shi)，其*的(de)(de)(de)(de)(de)績效(xiao)(xiao)(xiao)障礙，其中環(huan)(huan)(huan)境(jing)因(yin)(yin)(yin)素(su)占(zhan)到(dao) 75%，個體(ti)因(yin)(yin)(yin)素(su)只占(zhan) 20%。認為(wei)環(huan)(huan)(huan)境(jing)因(yin)(yin)(yin)素(su)是(shi)(shi)(shi)主要的(de)(de)(de)(de)(de)影響因(yin)(yin)(yin)素(su)，所以員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)和團隊的(de)(de)(de)(de)(de)績效(xiao)(xiao)(xiao)欠佳(jia)，更多是(shi)(shi)(shi)由環(huan)(huan)(huan)境(jing)因(yin)(yin)(yin)素(su)造成的(de)(de)(de)(de)(de)，而(er)(er)非員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)個體(ti)因(yin)(yin)(yin)素(su)。習慣于堅持(chi)不(bu)懈的(de)(de)(de)(de)(de)修(xiu)理員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)，而(er)(er)不(bu)是(shi)(shi)(shi)建設完成環(huan)(huan)(huan)境(jing)系統，修(xiu)理個體(ti)，修(xiu)理員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)比建設環(huan)(huan)(huan)境(jing)系統成本(ben)更低(di)，也更容易。員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)本(ben)人要對(dui)自己的(de)(de)(de)(de)(de)績效(xiao)(xiao)(xiao)高低(di)負責任(ren)(ren)，因(yin)(yin)(yin)為(wei)這(zhe)是(shi)(shi)(shi)企(qi)業發薪水給員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)的(de)(de)(de)(de)(de)理由，也是(shi)(shi)(shi)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)履職責任(ren)(ren)，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)必須要達(da)到(dao)績效(xiao)(xiao)(xiao)水平，至少是(shi)(shi)(shi)平均水平，飯碗也就(jiu)保不(bu)住。管理者在(zai)埋(mai)怨抱怨員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)績效(xiao)(xiao)(xiao)低(di)的(de)(de)(de)(de)(de)時候，更應從企(qi)業整體(ti)管理環(huan)(huan)(huan)境(jing)，系統建設方(fang)面進行(xing)思考和檢(jian)討。包括(kuo)數據(ju)信息，資源工(gong)(gong)(gong)作流程，工(gong)(gong)(gong)具后(hou)果，激勵和獎勵等(deng)等(deng)，在(zai)創造讓(rang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)能產生高績效(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)環(huan)(huan)(huan)境(jing)上，幫助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)達(da)成績效(xiao)(xiao)(xiao)目標，這(zhe)是(shi)(shi)(shi)管理者的(de)(de)(de)(de)(de)責任(ren)(ren)，在(zai)什么位置要想什么事，績效(xiao)(xiao)(xiao)環(huan)(huan)(huan)境(jing)好了，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)和團隊的(de)(de)(de)(de)(de)績效(xiao)(xiao)(xiao)也就(jiu)不(bu)會(hui)太(tai)差。
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