很(hen)多企業(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)在管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)薪酬(chou)時(shi)往(wang)往(wang)看重(zhong)(zhong)同企業(ye)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)和(he)個(ge)(ge)人(ren)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)都有(you)(you)緊密關(guan)系(xi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)。其(qi)實(shi)(shi)，我(wo)(wo)(wo)也同意這(zhe)樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)側(ce)重(zhong)(zhong)，事(shi)實(shi)(shi)上(shang)(shang)，只有(you)(you)做(zuo)好績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)監督(du)，管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)才能真(zhen)正(zheng)運用(yong)(yong)好薪酬(chou)體(ti)系(xi)，從而(er)把(ba)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)和(he)企業(ye)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)利益相(xiang)(xiang)互聯接。不(bu)(bu)僅如(ru)(ru)此(ci)，通(tong)(tong)過(guo)(guo)對(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)，還(huan)能實(shi)(shi)現(xian)(xian)整個(ge)(ge)企業(ye)長遠(yuan)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)戰略(lve)經(jing)(jing)(jing)(jing)營目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)。但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，雖然管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)大(da)(da)都重(zhong)(zhong)視(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)(xian)與否(fou)，并(bing)(bing)(bing)(bing)積極用(yong)(yong)薪酬(chou)來加以(yi)(yi)(yi)影響。但(dan)(dan)我(wo)(wo)(wo)所(suo)(suo)接觸到(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)又(you)往(wang)往(wang)會(hui)忘記自(zi)(zi)身(shen)同時(shi)肩負(fu)著設定(ding)(ding)、溝(gou)通(tong)(tong)、引導和(he)監督(du)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)使命。比(bi)如(ru)(ru)，有(you)(you)位(wei)(wei)酒(jiu)店大(da)(da)堂經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)曾經(jing)(jing)(jing)(jing)這(zhe)樣向我(wo)(wo)(wo)咨(zi)詢。她(ta)(ta)說，自(zi)(zi)己(ji)(ji)很(hen)努力(li)(li)很(hen)負(fu)責(ze)地(di)(di)(di)把(ba)領(ling)導要(yao)(yao)(yao)求(qiu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)向員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)公布，但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，他(ta)(ta)們(men)(men)往(wang)往(wang)表面(mian)(mian)上(shang)(shang)記住(zhu)了目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，但(dan)(dan)一(yi)轉身(shen)卻忘記得(de)干(gan)干(gan)凈凈，等到(dao)了績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核公布以(yi)(yi)(yi)后(hou)，他(ta)(ta)們(men)(men)發現(xian)(xian)自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)收入(ru)受(shou)到(dao)影響，又(you)會(hui)在情(qing)(qing)緒(xu)上(shang)(shang)有(you)(you)各(ge)種(zhong)波(bo)動。對(dui)(dui)此(ci)，這(zhe)位(wei)(wei)經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)苦惱地(di)(di)(di)問(wen)我(wo)(wo)(wo)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)不(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)懲罰的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)措施還(huan)不(bu)(bu)夠嚴厲(li)導員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)無法自(zi)(zi)覺履行自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責(ze)任。我(wo)(wo)(wo)告訴這(zhe)位(wei)(wei)大(da)(da)堂經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)，首先(xian)，績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)程(cheng)(cheng)(cheng)中(zhong)(zhong)需要(yao)(yao)(yao)重(zhong)(zhong)視(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因(yin)素，但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)又(you)不(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)僅僅來自(zi)(zi)于(yu)(yu)(yu)公司(si)上(shang)(shang)級(ji)布置的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)任務(wu)。中(zhong)(zhong)層管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)培訓因(yin)為績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)本身(shen)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)來自(zi)(zi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)過(guo)(guo)程(cheng)(cheng)(cheng)中(zhong)(zhong)體(ti)現(xian)(xian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)(bu)同層面(mian)(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)性需要(yao)(yao)(yao)，比(bi)如(ru)(ru)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)需要(yao)(yao)(yao)從目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)(xian)過(guo)(guo)程(cheng)(cheng)(cheng)中(zhong)(zhong)獲取(qu)更(geng)(geng)(geng)好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪酬(chou)收入(ru)，從而(er)提(ti)高生(sheng)活質量，或(huo)者(zhe)(zhe)從績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)順利完成過(guo)(guo)程(cheng)(cheng)(cheng)中(zhong)(zhong)體(ti)現(xian)(xian)自(zi)(zi)身(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)要(yao)(yao)(yao)性和(he)成就(jiu)感。因(yin)此(ci)，績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)程(cheng)(cheng)(cheng)，包(bao)括(kuo)對(dui)(dui)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)視(shi)，反(fan)映出(chu)了管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)對(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)視(shi)程(cheng)(cheng)(cheng)度和(he)自(zi)(zi)身(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)水平(ping)。只有(you)(you)將(jiang)(jiang)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)看得(de)更(geng)(geng)(geng)重(zhong)(zhong)，更(geng)(geng)(geng)主動地(di)(di)(di)結(jie)合薪酬(chou)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)體(ti)系(xi)來強(qiang)調目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)要(yao)(yao)(yao)性，幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更(geng)(geng)(geng)好地(di)(di)(di)了解(jie)(jie)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)才能做(zuo)好績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)。“那(nei)(nei)么，我(wo)(wo)(wo)究竟該(gai)(gai)怎樣來讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)認識到(dao)并(bing)(bing)(bing)(bing)記住(zhu)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)同他(ta)(ta)們(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪酬(chou)息(xi)(xi)息(xi)(xi)相(xiang)(xiang)關(guan)？”這(zhe)位(wei)(wei)經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)看起來還(huan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)云里霧(wu)里。我(wo)(wo)(wo)告訴她(ta)(ta)，想(xiang)要(yao)(yao)(yao)讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)重(zhong)(zhong)視(shi)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，做(zuo)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)首先(xian)要(yao)(yao)(yao)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)他(ta)(ta)們(men)(men)看到(dao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，尤其(qi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)看到(dao)那(nei)(nei)些(xie)(xie)自(zi)(zi)己(ji)(ji)忽視(shi)過(guo)(guo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)。而(er)這(zhe)個(ge)(ge)過(guo)(guo)程(cheng)(cheng)(cheng)，稱(cheng)為目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設定(ding)(ding)。因(yin)為績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)本身(shen)應(ying)(ying)該(gai)(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)為公司(si)和(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)兩(liang)方面(mian)(mian)同時(shi)服務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，所(suo)(suo)以(yi)(yi)(yi)，管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)應(ying)(ying)該(gai)(gai)在明(ming)(ming)確(que)公司(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)和(he)部(bu)門(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)分(fen)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)以(yi)(yi)(yi)后(hou)，用(yong)(yong)正(zheng)確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)方式(shi)和(he)自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)一(yi)起理(li)(li)(li)(li)(li)(li)(li)(li)解(jie)(jie)、思考和(he)分(fen)析公司(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，并(bing)(bing)(bing)(bing)進(jin)(jin)而(er)通(tong)(tong)過(guo)(guo)談話、提(ti)問(wen)、討論，把(ba)公司(si)分(fen)解(jie)(jie)到(dao)部(bu)門(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，再次進(jin)(jin)行分(fen)解(jie)(jie)，具體(ti)到(dao)相(xiang)(xiang)應(ying)(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)(wei)和(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)身(shen)上(shang)(shang)。其(qi)實(shi)(shi)，這(zhe)種(zhong)分(fen)解(jie)(jie)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)也叫“關(guan)鍵績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)指(zhi)標(biao)(biao)（KPI）”。KPI 可(ke)以(yi)(yi)(yi)很(hen)好地(di)(di)(di)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)將(jiang)(jiang)部(bu)門(men)(men)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)在內(nei)部(bu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗位(wei)(wei)和(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)間進(jin)(jin)行有(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)分(fen)解(jie)(jie)和(he)落實(shi)(shi)。比(bi)如(ru)(ru)，正(zheng)如(ru)(ru)前面(mian)(mian)所(suo)(suo)提(ti)到(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)例子那(nei)(nei)樣，讓(rang)下(xia)屬部(bu)門(men)(men)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明(ming)(ming)白自(zi)(zi)己(ji)(ji)應(ying)(ying)該(gai)(gai)做(zuo)好哪(na)(na)些(xie)(xie)事(shi)情(qing)(qing)，改進(jin)(jin)哪(na)(na)些(xie)(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，向哪(na)(na)些(xie)(xie)方向努力(li)(li)，之(zhi)后(hou)，他(ta)(ta)們(men)(men)才會(hui)把(ba)這(zhe)些(xie)(xie)要(yao)(yao)(yao)求(qiu)變成具體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)動力(li)(li)。因(yin)此(ci)，每個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) K在設計(ji)上(shang)(shang)就(jiu)應(ying)(ying)該(gai)(gai)科(ke)學和(he)全面(mian)(mian)，它應(ying)(ying)該(gai)(gai)來源于(yu)(yu)(yu)每個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)身(shen)職位(wei)(wei)所(suo)(suo)應(ying)(ying)當肩負(fu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責(ze)任，來源于(yu)(yu)(yu)部(bu)門(men)(men)努力(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)和(he)業(ye)務(wu)流程(cheng)(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)最終目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，并(bing)(bing)(bing)(bing)體(ti)現(xian)(xian)出(chu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)職位(wei)(wei)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)各(ge)自(zi)(zi)貢獻。同時(shi)，我(wo)(wo)(wo)還(huan)向她(ta)(ta)強(qiang)調，KPI 必(bi)須要(yao)(yao)(yao)由她(ta)(ta)和(he)自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)下(xia)屬員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)共同確(que)定(ding)(ding)，她(ta)(ta)不(bu)(bu)應(ying)(ying)該(gai)(gai)去指(zhi)望人(ren)力(li)(li)資源部(bu)門(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)領(ling)導，因(yin)為對(dui)(dui)于(yu)(yu)(yu)每個(ge)(ge)團(tuan)隊以(yi)(yi)(yi)及每個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來說，他(ta)(ta)們(men)(men)都是(shi)(shi)(shi)(shi)(shi)(shi)(shi)具體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)象(xiang)，而(er)她(ta)(ta)這(zhe)樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)，領(ling)導力(li)(li)培訓才是(shi)(shi)(shi)(shi)(shi)(shi)(shi)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)團(tuan)隊和(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)設計(ji) KPI 的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)首要(yao)(yao)(yao)責(ze)任人(ren)。在績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)設定(ding)(ding)完以(yi)(yi)(yi)后(hou)，管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)還(huan)應(ying)(ying)該(gai)(gai)注意，讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)根據已經(jing)(jing)(jing)(jing)明(ming)(ming)確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) KPI 和(he)其(qi)他(ta)(ta)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，制定(ding)(ding)實(shi)(shi)現(xian)(xian)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)具體(ti)計(ji)劃(hua)，這(zhe)一(yi)點相(xiang)(xiang)當重(zhong)(zhong)要(yao)(yao)(yao)，但(dan)(dan)往(wang)往(wang)被管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)所(suo)(suo)忽視(shi)。包(bao)括(kuo)這(zhe)位(wei)(wei)酒(jiu)店大(da)(da)堂經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)在內(nei)，很(hen)多管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)多多少少可(ke)以(yi)(yi)(yi)做(zuo)到(dao)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)獲知(zhi)具體(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，但(dan)(dan)由于(yu)(yu)(yu)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)間和(he)精力(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)限制，他(ta)(ta)們(men)(men)往(wang)往(wang)接下(xia)來就(jiu)放手讓(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)行工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，毫無計(ji)劃(hua)指(zhi)導，結(jie)果，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)在錯誤(wu)(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)路(lu)程(cheng)(cheng)(cheng)上(shang)(shang)走(zou)得(de)越來越遠(yuan)，并(bing)(bing)(bing)(bing)最終被自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)考核結(jie)果所(suo)(suo)傷害(hai)。是(shi)(shi)(shi)(shi)(shi)(shi)(shi)不(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明(ming)(ming)確(que)了績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)，就(jiu)可(ke)以(yi)(yi)(yi)稱(cheng)作(zuo)(zuo)完成任務(wu)了呢？坦白說，這(zhe)種(zhong)完成即使存(cun)在，也是(shi)(shi)(shi)(shi)(shi)(shi)(shi)相(xiang)(xiang)當脆弱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。很(hen)多管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)之(zhi)所(suo)(suo)以(yi)(yi)(yi)陷入(ru)苦惱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)境地(di)(di)(di)，就(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)同前面(mian)(mian)我(wo)(wo)(wo)說的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)那(nei)(nei)位(wei)(wei)經(jing)(jing)(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)有(you)(you)同樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)尷尬，其(qi)實(shi)(shi)，這(zhe)其(qi)間的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)題(ti)(ti)還(huan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在于(yu)(yu)(yu)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)沒有(you)(you)仔細(xi)地(di)(di)(di)同員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)(jin)行溝(gou)通(tong)(tong)。同很(hen)多人(ren)想(xiang)象(xiang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)(bu)同的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)否(fou)能很(hen)好完成績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)最重(zhong)(zhong)要(yao)(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環節不(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在他(ta)(ta)們(men)(men)具體(ti)開展工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)之(zhi)前，而(er)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在他(ta)(ta)們(men)(men)具體(ti)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中(zhong)(zhong)。不(bu)(bu)少管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)事(shi)先(xian)通(tong)(tong)過(guo)(guo)開會(hui)反(fan)復強(qiang)調各(ge)種(zhong)問(wen)題(ti)(ti)和(he)風險，希望員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能夠防范，但(dan)(dan)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)轉身(shen)即忘，然后(hou)在工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)程(cheng)(cheng)(cheng)中(zhong)(zhong)出(chu)現(xian)(xian)問(wen)題(ti)(ti)，這(zhe)其(qi)中(zhong)(zhong)不(bu)(bu)能不(bu)(bu)說沒有(you)(you)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)失誤(wu)(wu)——你沒有(you)(you)在員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)繼續提(ti)醒(xing)他(ta)(ta)們(men)(men)。當我(wo)(wo)(wo)在以(yi)(yi)(yi)前的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)公司(si)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)，我(wo)(wo)(wo)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)時(shi)加以(yi)(yi)(yi)跟進(jin)(jin)，我(wo)(wo)(wo)將(jiang)(jiang)這(zhe)個(ge)(ge)過(guo)(guo)程(cheng)(cheng)(cheng)稱(cheng)為績(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)輔導過(guo)(guo)程(cheng)(cheng)(cheng)。我(wo)(wo)(wo)為自(zi)(zi)己(ji)(ji)安排了以(yi)(yi)(yi)下(xia)這(zhe)些(xie)(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)內(nei)容(rong)以(yi)(yi)(yi)便(bian)幫(bang)(bang)助(zhu)(zhu)(zhu)(zhu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更(geng)(geng)(geng)加明(ming)(ming)確(que)自(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)目(mu)(mu)(mu)(mu)(mu)(mu)(mu)標(biao)(biao)：監督(du)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)計(ji)劃(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)(jin)行，了解(jie)(jie)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)(jin)展 ；● 嘗試分(fen)析清楚員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)所(suo)(suo)遇到(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)困難(nan) ；
● 幫助員工清除部分困難 ；
● 同(tong)員(yuan)工共享知識和技能，并提供必(bi)要的支持 ；
● 定期將員工的表現進行反饋(kui)。
其實，我(wo)們都(dou)知道世界上(shang)目前最(zui)(zui)先進(jin)的(de)(de)(de)軍事武(wu)器——導(dao)彈之所(suo)以能夠稱霸沙場(chang)，最(zui)(zui)關鍵的(de)(de)(de)原因(yin)在(zai)(zai)于它運行(xing)過(guo)程(cheng)中始終能自行(xing)調整，跟蹤目標。管(guan)理(li)者也應該采取(qu)多(duo)種方式(shi)來跟進(jin)員工(gong)(gong)的(de)(de)(de)工(gong)(gong)作(zuo)，讓員工(gong)(gong)不斷看清楚自己的(de)(de)(de)績(ji)效(xiao)(xiao)目標，最(zui)(zui)起碼(ma)，這(zhe)樣可以減輕他(ta)在(zai)(zai)績(ji)效(xiao)(xiao)目標考核沒有達到(dao)理(li)想狀(zhuang)況以后所(suo)受到(dao)的(de)(de)(de)士(shi)氣打擊(ji)。根據我(wo)的(de)(de)(de)實踐和(he)調查，對于不少管(guan)理(li)者來說，最(zui)(zui)有效(xiao)(xiao)的(de)(de)(de)一種績(ji)效(xiao)(xiao)輔導(dao)手段就(jiu)是設計出不同工(gong)(gong)作(zuo)崗(gang)(gang)位的(de)(de)(de)述職模(mo)板，并要求(qiu)員工(gong)(gong)定期按照其格(ge)式(shi)進(jin)行(xing)簡(jian)(jian)短的(de)(de)(de)書面報(bao)告，這(zhe)種模(mo)板應該設計得簡(jian)(jian)便清楚，最(zui)(zui)重要的(de)(de)(de)是體現出每個崗(gang)(gang)位的(de)(de)(de)目標責任。這(zhe)樣，即使不花更多(duo)的(de)(de)(de)時間(jian)，執(zhi)行(xing)力培(pei)訓模(mo)板本身就(jiu)能滿足(zu)員工(gong)(gong)在(zai)(zai)績(ji)效(xiao)(xiao)目標明確方面的(de)(de)(de)需要。
在(zai)課程(cheng)中，我(wo)(wo)最看重績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)導的(de)(de)(de)(de)(de)(de)(de)特(te)性(xing)就(jiu)是(shi)(shi)(shi)其(qi)堅持(chi)性(xing)，對于(yu)很(hen)多管(guan)理(li)(li)(li)者(zhe)(zhe)我(wo)(wo)強(qiang)調的(de)(de)(de)(de)(de)(de)(de)并(bing)不(bu)僅(jin)僅(jin)是(shi)(shi)(shi)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)導的(de)(de)(de)(de)(de)(de)(de)意(yi)義，而(er)是(shi)(shi)(shi)要(yao)(yao)貫穿績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)標(biao)(biao)(biao)(biao)管(guan)理(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)始終。因(yin)(yin)(yin)為(wei)(wei)(wei)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)輔(fu)導能(neng)(neng)(neng)(neng)否(fou)(fou)見效(xiao)(xiao)(xiao)(xiao)(xiao)意(yi)味(wei)著員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)否(fou)(fou)能(neng)(neng)(neng)(neng)理(li)(li)(li)解(jie)目(mu)標(biao)(biao)(biao)(biao)，而(er)只(zhi)有(you)(you)通過(guo)長(chang)效(xiao)(xiao)(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)(de)(de)輔(fu)導培(pei)養養成員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)必要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)習慣，才能(neng)(neng)(neng)(neng)讓(rang)他(ta)(ta)(ta)們真正(zheng)認識到(dao)(dao)掌(zhang)握目(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)重要(yao)(yao)作(zuo)(zuo)(zuo)(zuo)用(yong)。因(yin)(yin)(yin)此(ci)(ci)，優秀的(de)(de)(de)(de)(de)(de)(de)管(guan)理(li)(li)(li)者(zhe)(zhe)必須(xu)(xu)是(shi)(shi)(shi)一(yi)(yi)(yi)位負責(ze)的(de)(de)(de)(de)(de)(de)(de)“教練”，他(ta)(ta)(ta)能(neng)(neng)(neng)(neng)夠始終耐心地同(tong)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進行(xing)積(ji)極(ji)交流，培(pei)養他(ta)(ta)(ta)們對目(mu)標(biao)(biao)(biao)(biao)長(chang)期的(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)注。最后(hou)(hou)(hou)，當(dang)(dang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)完成以后(hou)(hou)(hou)，績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)即(ji)將開始，此(ci)(ci)時，管(guan)理(li)(li)(li)者(zhe)(zhe)是(shi)(shi)(shi)否(fou)(fou)還有(you)(you)機會(hui)(hui)幫(bang)助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)再次(ci)看清楚他(ta)(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)目(mu)標(biao)(biao)(biao)(biao)呢？答(da)案是(shi)(shi)(shi)肯(ken)定(ding)(ding)的(de)(de)(de)(de)(de)(de)(de)。因(yin)(yin)(yin)為(wei)(wei)(wei)一(yi)(yi)(yi)次(ci)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)只(zhi)代表(biao)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)前(qian)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)而(er)已，并(bing)不(bu)能(neng)(neng)(neng)(neng)代表(biao)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)今后(hou)(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，更不(bu)能(neng)(neng)(neng)(neng)滿(man)足員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)所有(you)(you)需(xu)求。因(yin)(yin)(yin)此(ci)(ci)，管(guan)理(li)(li)(li)者(zhe)(zhe)如(ru)果(guo)能(neng)(neng)(neng)(neng)通過(guo)在(zai)考(kao)(kao)(kao)核(he)(he)過(guo)程(cheng)中的(de)(de)(de)(de)(de)(de)(de)溝(gou)通幫(bang)助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進一(yi)(yi)(yi)步(bu)明(ming)(ming)確目(mu)標(biao)(biao)(biao)(biao)，那(nei)么在(zai)之(zhi)后(hou)(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)中，員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)將會(hui)(hui)貢獻出(chu)(chu)自(zi)(zi)己(ji)不(bu)一(yi)(yi)(yi)樣(yang)的(de)(de)(de)(de)(de)(de)(de)勤奮。不(bu)過(guo)，考(kao)(kao)(kao)慮到(dao)(dao)此(ci)(ci)時員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對考(kao)(kao)(kao)核(he)(he)結(jie)果(guo)的(de)(de)(de)(de)(de)(de)(de)看重，直截了當(dang)(dang)地向(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指出(chu)(chu)他(ta)(ta)(ta)關(guan)(guan)于(yu)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)認識上的(de)(de)(de)(de)(de)(de)(de)缺陷(xian)可能(neng)(neng)(neng)(neng)并(bing)不(bu)妥當(dang)(dang)。有(you)(you)一(yi)(yi)(yi)次(ci)，我(wo)(wo)的(de)(de)(de)(de)(de)(de)(de)某位學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)告(gao)訴(su)我(wo)(wo)，他(ta)(ta)(ta)在(zai)考(kao)(kao)(kao)核(he)(he)過(guo)程(cheng)中告(gao)訴(su)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對目(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)把握不(bu)太科學(xue)(xue)，結(jie)果(guo)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)反駁說自(zi)(zi)己(ji)并(bing)不(bu)是(shi)(shi)(shi)不(bu)清楚，而(er)是(shi)(shi)(shi)因(yin)(yin)(yin)為(wei)(wei)(wei)作(zuo)(zuo)(zuo)(zuo)為(wei)(wei)(wei)管(guan)理(li)(li)(li)者(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)他(ta)(ta)(ta)并(bing)沒有(you)(you)強(qiang)調，讓(rang)他(ta)(ta)(ta)在(zai)其(qi)他(ta)(ta)(ta)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)面(mian)前(qian)下不(bu)來(lai)(lai)臺。我(wo)(wo)告(gao)訴(su)這(zhe)位學(xue)(xue)員(yuan)(yuan)(yuan)(yuan)，這(zhe)是(shi)(shi)(shi)因(yin)(yin)(yin)為(wei)(wei)(wei)他(ta)(ta)(ta)沒有(you)(you)把握好具(ju)體(ti)的(de)(de)(de)(de)(de)(de)(de)時間和(he)(he)(he)環境(jing)(jing)而(er)造成的(de)(de)(de)(de)(de)(de)(de)。想要(yao)(yao)通過(guo)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)之(zhi)后(hou)(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)反饋(kui)幫(bang)助員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進一(yi)(yi)(yi)步(bu)明(ming)(ming)確目(mu)標(biao)(biao)(biao)(biao)，這(zhe)個想法和(he)(he)(he)動機是(shi)(shi)(shi)很(hen)好的(de)(de)(de)(de)(de)(de)(de)，但管(guan)理(li)(li)(li)者(zhe)(zhe)必須(xu)(xu)要(yao)(yao)具(ju)備一(yi)(yi)(yi)定(ding)(ding)的(de)(de)(de)(de)(de)(de)(de)溝(gou)通能(neng)(neng)(neng)(neng)力(li)，首先能(neng)(neng)(neng)(neng)夠選(xuan)擇正(zheng)確的(de)(de)(de)(de)(de)(de)(de)時間和(he)(he)(he)條件，比如(ru)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)情緒冷靜(jing)、環境(jing)(jing)安靜(jing)時的(de)(de)(de)(de)(de)(de)(de)情況(kuang)就(jiu)很(hen)好；其(qi)次(ci)要(yao)(yao)同(tong)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)彼此(ci)(ci)之(zhi)間建立(li)起充分的(de)(de)(de)(de)(de)(de)(de)信任，比如(ru)，開門見山清楚說明(ming)(ming)談(tan)話的(de)(de)(de)(de)(de)(de)(de)目(mu)的(de)(de)(de)(de)(de)(de)(de)，或(huo)者(zhe)(zhe)鼓勵員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)先提(ti)問而(er)自(zi)(zi)己(ji)認真傾(qing)聽等等 ；接(jie)(jie)著，應該用(yong)事實作(zuo)(zuo)(zuo)(zuo)為(wei)(wei)(wei)依據，以準確的(de)(de)(de)(de)(de)(de)(de)用(yong)詞和(he)(he)(he)理(li)(li)(li)性(xing)的(de)(de)(de)(de)(de)(de)(de)態(tai)度來(lai)(lai)向(xiang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指出(chu)(chu)他(ta)(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)行(xing)為(wei)(wei)(wei)態(tai)度和(he)(he)(he)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)結(jie)果(guo)，而(er)不(bu)要(yao)(yao)散發開去，東扯西拉(la)，結(jie)果(guo)到(dao)(dao)最后(hou)(hou)(hou)反而(er)讓(rang)一(yi)(yi)(yi)頭霧水的(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)離具(ju)體(ti)的(de)(de)(de)(de)(de)(de)(de)目(mu)標(biao)(biao)(biao)(biao)越(yue)來(lai)(lai)越(yue)遠。最后(hou)(hou)(hou)，管(guan)理(li)(li)(li)者(zhe)(zhe)還應該引導員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)學(xue)(xue)會(hui)(hui)把績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)標(biao)(biao)(biao)(biao)對準未來(lai)(lai)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)，這(zhe)樣(yang)才能(neng)(neng)(neng)(neng)讓(rang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)用(yong)積(ji)極(ji)的(de)(de)(de)(de)(de)(de)(de)心態(tai)來(lai)(lai)結(jie)束績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)。績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)明(ming)(ming)確是(shi)(shi)(shi)績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)理(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)重要(yao)(yao)組成部分，這(zhe)也關(guan)(guan)系(xi)到(dao)(dao)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)否(fou)(fou)能(neng)(neng)(neng)(neng)坦然(ran)接(jie)(jie)受(shou)對自(zi)(zi)己(ji)的(de)(de)(de)(de)(de)(de)(de)薪酬績(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)，關(guan)(guan)系(xi)到(dao)(dao)他(ta)(ta)(ta)們接(jie)(jie)下來(lai)(lai)的(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)(zuo)(zuo)方向(xiang)和(he)(he)(he)態(tai)度。因(yin)(yin)(yin)此(ci)(ci)，我(wo)(wo)建議每個管(guan)理(li)(li)(li)者(zhe)(zhe)都能(neng)(neng)(neng)(neng)夠站在(zai)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)角度去自(zi)(zi)我(wo)(wo)觀察(cha)和(he)(he)(he)設(she)想，讓(rang)員(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)順利接(jie)(jie)受(shou)目(mu)標(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)指揮，得(de)到(dao)(dao)他(ta)(ta)(ta)們想要(yao)(yao)的(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)(yi)切。
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